Frequently Asked Questions
Why is LTI making these changes?
LTI is always striving to improve your experience as a customer, while strengthening the security of both proprietary data and financial transactions. These new processes and features will streamline the delivery of test reports and invoicing, allowing for often quicker turnaround times.
If my credit card is already on file, do I need to do anything?
Yes ﹣ With this new process, existing credit card information on file will be eliminated. You will need to set up your preferred payment via Secure Portal.
Will I need to enter my credit card every time?
No ﹣ While LTI will not retain your physical card number, you can store your billing information within the Secure Portal for future orders.
Will I need to add my Accounting department for access to the portal?
If you don't currently have a billing contact setup with LTI, and don't have a credit card for billing, we are happy to assist in adding any necessary contacts within your organization.
How long do my test reports, calibration certificates, and invoices remain in the portal?
Reports and invoices are currently available as far back as 2019 and will remain available for the life of the account.
I'm having trouble downloading a test report. Why?
If an invoice on your non-net terms (credit card only) account is unpaid, reports will no longer be available until the account balance is paid in full.
